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FAQs
Thinking about EV charging for your hotel? We know you probably have a few questions — from how the installation works to the costs involved and the benefits for your business. Our FAQs are here to give you clear, straightforward answers, so you can feel confident about making the right choice. And if you don’t find what you’re looking for, our team is only a message away.
- 01Guests simply scan a QR code to pay and start charging — no app or manual setup required.
- 02Yes. You can set your own tariff per kWh in the Go Zero App, covering your electricity costs and earning a little extra.
- 03Untethered chargers are more flexible and better suited for holiday homes. Guests bring their own cable, reducing wear, clutter, and the risk of damage.
- 04Payments are automatic — guest payments are collected and paid to you monthly, with small processing fees deducted.
- 05Yes — just a small Stripe and Trolley processing fee, automatically deducted before your payout.
- 06No. There’s no monthly subscription or software cost. We simply add a small service fee per kWh to the rate you set — and the EV driver pays it, not you.
- 07EV ownership is growing rapidly in the UK, and guests increasingly expect charging facilities when choosing where to stay. Offering Go Zero chargers positions your hotel as forward-thinking, sustainable, and guest-focused — helping you attract high-value business and leisure travellers, while futureproofing your facilities.
- 08Usually, you won't need planning permission for most installations. However, certain sites like listed buildings or conservation areas might have restrictions. Don't worry, we'll advise you during your free site survey and handle any necessary applications.
- 09Yes — you can set charging fees that cover your costs and generate profit. Many hotels also attract more bookings simply by offering chargers, which boosts occupancy and revenue indirectly.
- 10We'll assess your guest demographics, parking capacity, and local EV ownership growth. Some hotels might start with just two chargers, while others may need a bank of chargers to meet demand. We'll help you figure out the best setup!
- 11Installing EV chargers shows your commitment to reducing carbon emissions, supports your ESG reporting, and boosts your sustainability credentials. It's a win-win for attracting awards, corporate bookings, and eco-conscious guests!
- 12We aim to keep disruption to a minimum. Our experienced team handles the full process — from site survey to installation — and we’ll schedule works to avoid peak guest times wherever possible.
- 13Absolutely! Many businesses now look for hotels with sustainable facilities like EV charging. It's a great way to attract more corporate clients who prioritize eco-friendly options.
- 14Go Zero provides full ongoing support, including monitoring, maintenance, and software updates.
- 15Even one or two chargers can make a difference. We’ll design a solution that maximises space without compromising parking.
- 16Yes. We’ll work with you to make sure your charging facilities are listed on EV driver apps, Google Maps, and booking platforms so guests can see you’re EV-friendly.
- 17Our chargers are designed to be simple to use. Guests also have access to 24/7 support through the app, so your staff aren’t left dealing with technical issues.
- 18Yes. All our chargers use universal connectors that are compatible with the majority of EVs in the UK.
- 19Definitely! Many EV drivers love to highlight convenient charging in their reviews, which can boost your ratings and attract repeat bookings. It's a great way to keep guests happy and coming back!
- 20Yes. Many hotels choose to include charging in premium packages, loyalty schemes, or corporate stays to add value.
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